Delivery, Damage & Cancellations

We want every piece to arrive exactly as it should. Here's how we handle the few things that don't always go to plan — and what we need from you to make it right.

Inspecting your delivery

Furniture ships differently than a small parcel, so our ability to help with damage depends on catching it at the door, while your delivery team is still there.

If something looks off when your piece arrives:

1. Take photos right away — before the driver leaves.
2. Point out the damage to the delivery team on the spot.
3. Ask the driver to note it on the delivery receipt.
4. Refuse the item so it goes back with the driver.

If a delivery is signed for and the team has already left, we won't be able to accept a damage claim after the fact — so that quick look-over while they're still on your doorstep is genuinely worth the extra minute.

Changing your mind

Plans change — we get it. Cancel within 24 hours of your order confirmation email and there's no cost at all.

After that window, your order has usually already moved into processing, so a cancellation at that point carries a 25% restocking fee to cover what's already in motion. We'll always confirm the fee with you before finalizing a late cancellation, so there are no surprises.

Questions?

Reach out any time — we're happy to walk through the specifics for your order.